Ronald Luyo Resume


Ronald Luyo

FINANCIAL APTITUDE | CUSTOMER RELATIONS | PRODUCT BRANDING

Dedicated and focused entry-level business professional with considerable years of education and experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals; flexible, detail-oriented and adaptive team player

Education

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Rutgers Business School – Newark, NJ

Bachelor of Science, Finance

Expected Graduation: January 2016

Dean’s List (Fall 2013, Spring 2014, Fall 2014)

Nominated for Golden Key International Honour Society (3.427/4.000 GPA)

Academic Achievement Award (Optimal GPA as collegiate tennis athlete)

 

NEW YORK UNIVERSITY

New York City, New York, 2007-2009

 

Professional Value Offered

Financial Proficiencies

  • Established membership loyalty, executing flawless satisfaction to drive client retention
  • Strengthened operational efficiencies and traceability, developing organization systems for questionnaires, itineraries and reports
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating issues for speedy resolution while gathering and preparing client solutions
  • Grew brand awareness by promoting new events and coordinating tournaments while successfully growing attendees from 30 to 50
  • Secured revenue, accurately designing and analyzing customer satisfaction surveys to provide customized client solutions
  • Increased fundraising donations, organizing effective food drives to support underprivileged families

 

Leadership

  • Elevated customer satisfaction ratings, managing issues for a speedy resolution
  • Achieved specific team goals, partnering with staff to share and implement best practices
  • Reduced process gaps, training dealers on best practices and protocol while managing staff to ensure optimal productivity
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution
  • Executed on-time, under-budget project management on complex issues for senior leadership
  • Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development
  • Increased improvement initiatives, troubleshooting problems for corrective action
  • Automated office operations, managing client correspondence, record tracking and data communications

 

Work History

Intern; Enclave Financial Group – New York, NY                                                                08/2015-Present

Co-Tournament Organizer; Mr. Adams Steakhouse Charity Poker – Newark, NJ          09/2014-Present

Co-Tournament Organizer; Smash Madness/Gamer’s Edge – Kearny, NJ                       07/2014-Present

Intern; Newark Community Health Centers, Inc – Newark, NJ                                        06/2013-09/2013

Volunteer/Tutor; Jersey Cares – Newark, NJ                                                                       05/2013-08/2013

 

Additional Skills

Programs: Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Languages: English: (native), Spanish: (fluent in speaking, reading, writing)

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